Project Purple

Assignment dealing with complaints   

Handling a complaint is a skill everyone can learn. Write a report on dealing with customer complaints. What four tips does Anne Marie give in the video "Respond to complaints the right way" about properly dealing with customer problems? 

After listening to the video, write a report in English in approximately 150 words with the following points: 
🎯 Which tips, advice and insights are good according to you and have been able to inspire you? 

🎯 Which tips, advice and insights are less good and would not work for you? 

🎯 End your report with a personal view, conclusion and/or evaluation. 

Assignment how to introduce yourself 

How to introduce yourself at a new job by Jennifer Brick
1. There’re three elements that every powerful introduction includes, name them.
2. What does Jennifer explain about eye contact, even during an online meeting.
3. What does she explain about repeating names. For instance: “It’s nice to meet you Emma”.
4. Why is it important for new colleagues to be able to lend a helping hand.
5.  What does Jennifer say about sending a linkedin invitation witin 24hrs after meeting the new colleague.
6. What is it you can do to ease your nerves before starting a new job and meeting new co- workers.
7. Why is it important to show interest in the new co workers and the new work environment.

Assignment how to give a presentation

How to give a presentation. Answer the questions.
1. What are good ways in which you can introduce yourself.
2. Give an example of a phrase / sentence that you can use to introduce yourself.
3. Give an example of how you can introduce your topic.
4. What is the difference between a good speaker and a bad speaker.
5. Which tips are given to capture the attention of the audience.
6. Describe the quote by Dale Carnegie about a good presentation.
7. What is meant by “signposting language”.
8. Give an example of a phrase with signposting language.
9. What might possible problems be that you come across during a presentation.
10. Give an example of a “filler phrase”.
11. What can you do when you are asked a difficult question?
12. What are the three D’s when dealing with difficult questions.

Assignment prepare for your speaking exams

Chiara and Victoria have their speaking exam. Answer the questions.
1. Where do Chiara and Victoria live?

2. Describe the first speaking exam of Chiara and Victoria.
3. What photograph is handed over to Victoria and what does she tell about it?

4. What does Chiara tell about her photograph?

5. What kind of music do Chiara and Victoria enjoy and what music do they don’t like?